In recent years, we have identified parts using the Isuzu trademark without authorization and designed to appear like genuine parts (hereinafter “counterfeit parts”). They are being sold through online and physical marketplaces.

While these counterfeit parts may look similar to genuine parts, they do not meet Isuzu’s quality and/or testing criteria and may fall short in safety, durability, and expected performance.

As a result, they may lead to safety-related accidents caused by damage during use and the loss of vehicle uptime. Additionally, they may disrupt vehicle performance during operation and customers’ business activities.

Isuzu places the highest priority on protecting customer safety, stable vehicle uptime, and the original performance of the vehicle. We are tackling counterfeit part issues while communicating information to support customers’ correct selection of parts.

How Isuzu Tackles Counterfeit Parts

At Isuzu, we place the highest priority on ensuring quality and reliability so that customers can use their vehicles with confidence.
As part of these efforts, we continuously take the following actions against counterfeit parts.

• Requests for removal of counterfeit parts identified on the internet
• Measures to suspend imports and exports in cooperation with customs authorities in Japan and overseas
• Cooperation with relevant authorities in counterfeit crackdown activities in the markets

Through these initiatives, we aim to deter the distribution of counterfeit parts and continue our efforts to protect customer safety and stable vehicle uptime.

Points to Check When Purchasing Genuine Parts

When purchasing Isuzu parts, please check the following:

• -The Isuzu-designated parts label is attached to or printed on the packaging.
• -The seller is an authorized Isuzu dealer or part of Isuzu's authorized service network.
• -The part is not sold at a price significantly below the market price.

Examples of Counterfeit Parts

Genuine and counterfeit parts may differ in appearance and labeling.
The following are examples of counterfeit parts identified to date:

Oil Filter

Air Filter

For Safe and Reliable Use of Isuzu Genuine Parts

Isuzu genuine parts are designed and verified based on the overall performance, safety, and durability of the vehicle.

Counterfeit parts do not necessarily meet Isuzu’s quality standards and may lead to safety risks due to damage or vehicle downtime.

To ensure safe and reliable use, we recommend that genuine parts be purchased and used through the authorized dealers and the authorized service network.