Privacy Policy

The logistics industry is undergoing a once-in-a-century transformation at a rapid pace, making business operations more and more complex. Isuzu is committed to addressing societal challenges while taking a leading position among commercial vehicle manufacturers. In line with its PURPOSE, “Moving the World - for You”, Isuzu is committed to being a leader in innovation and providing solutions for a better world.

In addition to this PURPOSE, we must recognize the importance and social nature related to the protection of personal data. All directors and employees shall comply with the laws and other standards and regulations related to personal data. This Privacy Policy is meant to help you understand our privacy practices, including what personal data we collect, what personal data we use, how we share your personal data, and how we protect it, as well as your individual rights.

What Personal Data We Collect

We collect the following types of personal data:

  1. 1Contact data (e.g., name, address, telephone number, e-mail address, post code, company name, department, job title);
  2. 2Purchase and customer service history (e.g., date of purchase, vehicle details, vehicle status);
  3. 3Financial data (e.g., payment data, bank account data; balance sheet; income; and credit score, billing data);
  4. 4Vehicle data (e.g., vehicle Identification Number (VIN), device and service usage, vehicle configuration details, vehicle technical data, vehicle location data);
  5. 5Online activities data (e.g., browsing actions and usage patterns, log, cookie);

How We Use Personal Data

We process your personal data for the following purposes linked with each legal basis defined by the EU GDPR:

  1. 1Where you have given us your consent*:
    • To conduct direct marketing; and
    • To inform you about our activities and upcoming product information, services, our newsletters.
  • *Where we process your personal data based on your consent, you have the right to withdraw your consent at any time; provided, however, such withdrawal shall not affect the lawfulness of processing based on your consent before you withdraw your consent.
  1. 2Where necessary to fulfill obligations under a contract or take steps linked to a contract:
    • To fulfill the terms and agreements of order or service contract; and
    • To provide you with customer support, respond to your enquiries, fulfill your requests and provide you with customer services (e.g., maintenance order, repair your vehicle).
  2. 3Where necessary to conduct our business and pursue our legitimate interests, provided that your interests and fundamental rights do not override those interests:
    • To send your personal data to distributors/dealers as requested (e.g., for business purposes, appointments to purchase vehicle related products);
    • To follow up with customer's enquiry/request;
    • To improve our websites, applications, services, and customer experiences; and
    • To ensure that IT security including detecting and preventing fraud.

In addition, we may also use your personal data when required to meet legal obligations.

How We Share Your Personal Data

For the purposes described in this Privacy Policy, we may share your personal data with the following recipients:

  1. 1Isuzu group companies

    Please refer to a full list of Isuzu group companies from the link below:

  2. 2Isuzu authorised distributors/dealers

    Please refer to a full list of Isuzu authorised distributors/dealers from the link below:

  3. 3Third party service providers

    Please refer to the categories of third party service providers as below:

    • IT hosting vender;
    • Cloud service vender; and
    • Telemarketing.
  4. 4Other disclosures

    We may also share your personal data with relevant recipients for the following purposes:

    • to comply with applicable law to respond to requests from public and government authorities;
    • to cooperate with law enforcement or for other legal reasons; and
    • to protect your rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, us or others.

Transfer of Your Personal Data

We may transfer your personal data through the channels to, and store such data in, other countries, which may have different data protection laws and regulations than the country in which the data was provided. Your personal data may also be processed by staff working for Isuzu group companies, distributors/dealers or third-party service providers, operating outside the country where the data was collected.
In case the personal data, whose data subjects are located in the European Economic Area ("EEA"), are transferred to non-EEA countries, we will ensure such countries have adequate level of data protection required under GDPR. (For example, the European Commission has adopted adequacy decision on Japan, where our headquarter is located and majority of personal data is stored/processed.)
For transfers from the EEA to countries not considered adequate by the European Commission, we will take appropriate safeguard measures including: applying standard contractual clauses adopted by the European Commission, obtaining consent from the data subject, or performing data transfer agreed on contracts.

Retention of Your Personal Data

We will retain your personal data for as long as required to meet business needs for which it was collected, or to meet any legal or contractual obligations.
Our retention periods are determined considering: the purpose for which we process your personal data, the nature, sensitivity and amount of the data, the potential risk of unauthorized use or disclosure of the data, the applicable laws or regulations.

Your Rights as the Data Subject

Data protection laws or regulations in each country may grant the rights of data subjects. In particular, those who live in the EEA have the following rights under the GDPR:

  • Right of access;

    You have the right to access your own personal data which we process and related information including: our purposes of the processing, categories, recipients, or the criteria used to determine retention periods, and the source of the data, if not directly obtained from you. You may also request a copy of your personal data in an electric form, or provision of information orally as long as your identity is proven by other means.

  • Right to rectification;

    You have the right to rectify any inaccurate personal data concerning you or provide supplementary information to complete the incomplete personal data that we process.

  • Right to erasure;

    When your personal data are no longer necessary in relation to the purposes for which it was collected, or you withdraw the consent on which processing is based and where there is no other legal basis, or in certain cases, you have the right for your personal data to be erased.

  • Right to restriction of processing;

    When you want us to establish accuracy of your personal data, or in certain cases, you have the right to restrict/suspend our processing of the data.

  • Right to data portability; and

    Where we process your personal data based on your consent or the contract with you, you may ask us a copy of that information in a structured, commonly used and machine-readable form. You may also ask us to transmit your personal data directly to another data controller if technically possible.

  • Right to object

    Where we process your personal data based on our legitimate interests, you have the right to object our processing of data including profiling or direct marketing that are conducted using those data. (We will include an unsubscribe button in any marketing emails so that you can easily raise unsubscribe request if you wish and we will promptly action that request.)

If you wish to exercise any of your data privacy rights, please address our Legal Department described in "Contact Us" section. We will complete your request within one month of the receipt unless there is any specific reason for delay.

Complain to a Supervisory Authorities

If you remain unsatisfied with our response to your request, you have the right to lodge a complaint with the data protection authority, in European countries you live, work or an infringement of the GDPR occurs.

Contact Us

We provide support in case you have any data privacy related questions or concerns, or wish to exercise any of your data privacy related rights. For such cases, please contact following department:

<Data Protection Officer>
Legal Department Isuzu Motors Limited
YOKOHAMA GATE TOWER 2-5, Takashima 1-chome, Nishi-ku,Yokohama-shi, Kanagawa-ken 220-8720, JAPAN

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