Customer Support

Innovative online system assuring truck safety

Isuzu has been long focused on assisting commercial vehicles through software called MIMAMORI, telematics for commercial vehicles. By reading data from an in-vehicle control computer and connecting via communication network, it assists customers' uptime and monitors vehicle movements. MIMAMORI also lays the foundations for better fuel economy and safe driving, in addition to significantly contributing to improved efficiency of customers' uptime by offering such features as message forwarding, driving journal and Japan's
first Internet digital tachometer.
MIMAMORI, which comprehensively focuses on real-time driving conditions and provides helpful eco-driving tips, is standard on heavy-duty "GIGA". The high-quality genuine maintenance program "PREISM" then leverages the MIMAMORI data. "Connecting" vehicles, ground operators and Isuzu enables our customers to achieve a higher operational uptime. This system clearly represents innovation, which undoubtedly changes how commercial vehicles should be supported.
MIMAMORI (telematics for commercial vehicles)
Continuously monitors vehicle conditions via the Internet. The real-time driving conditions display the regeneration state of DPD (Diesel Particulate Diffuser) and details of engine trouble codes. The system anticipates problems to prevent them from occurring. Moreover, eco-drive information is provided via the in-vehicle's eco-drive guide (audio device) to instantaneously encourage better driving habits. Details of driving operation information can be reviewed in fuel-economy reports, which will be useful for formulating driver training and evaluation.
MIMAMORI (telematics for commercial vehicles)
PREISM (high-quality genuine maintenance based on MIMAMORI data)
"PREISM" the high-quality maintenance detects signs of failure and makes predictions based on vehicle data received from MIMAMORI. Genuine maintenance service only available from authorized Isuzu dealers is then performed, ensuring uninterrupted operation. What to and how often to service vary depending on operational circumstances of each vehicle. Since
PREISM generates comprehensive data, it provides an optimal preventative service to each vehicle.
PREISM (high-quality genuine maintenance based on MIMAMORI data)